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Terms and Conditions
 

At Greytone Coffee Ltd., we believe in a balanced and transparent approach to your data. This policy outlines how we handle your personal information when you visit our website or purchase our roasted coffee.

 

1. Information We Collect

 

We collect the personal information you provide when making a purchase or interacting with our site:

  • Contact & Delivery Details: Name, shipping address, billing address, and email address.

  • Communication Preferences: Information provided via Wix Forms when you contact us or sign up for updates.

  • Payment Information: While you enter payment details on our site, these are processed securely via Wix Payments, Apple Pay, or Google Pay. We do not store your full credit card or bank details.

 

2. How We Use Your Information

 

We use your data to provide a seamless coffee experience, specifically to:

  • Process and fulfill your orders.

  • Arrange delivery of your roasted coffee.

  • Respond to inquiries submitted through our contact forms.

  • Fulfill our legal and tax reporting obligations.

 

3. Sharing Your Information

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We do not sell your data. We only share information with the following essential partners to complete your order:

  • Wix.com: Our website platform host.

  • Royal Mail: To ensure your coffee is delivered to your door.

  • Payment Providers: Wix Payments, Apple Pay, and Google Pay to process transactions securely.

 

4. Data Retention

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We retain your personal data for as long as necessary to fulfill the purposes we collected it for. For tax and accounting purposes, we generally store order-related data for 6 years following the date of purchase, in line with UK regulatory requirements.

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5. Your Rights

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Under the UK GDPR, you have the right to:

  • Request a copy of the personal data we hold about you.

  • Request that we correct any inaccuracies.

  • Request the deletion of your data (where legal obligations allow).

To exercise these rights, please contact us at info@greytonecoffee.co.uk.

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6. Cookies

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We use cookies to ensure our website functions correctly and to understand how visitors interact with our shop. You can manage your preferences through the cookie banner on our homepage.

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